Documentation. Spaces . Powered by a free Atlassian Confluence Open Source Project License granted to Evaluate. Welcome to the Sangoma Documentation site for all Sangoma Products. Feel free to browse our content and comment. If you would like to help contribute. We are going to walk through a simple and typical setup of FreePBX. It would be impossible to teach you through a single wiki how to configure.

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In some cases, the tasks below can be performed using either by dialing phone system numeric codes called feature codes or by using special keys on your phone handset. If available, using dedicated phone handset keys is the recommended approach, as this approach will be easier to use and easier to remember. The “Hold” key with a picture of a phone handset with a musical notes icon next to it is used to place a call on hold the person on hold will hear hold music during the time they are on hold.

You can also switch to line 2 using the “L2” key to make another call while in the first call, if desired. The caller on line 1 will automatically be placed on hold.

The “Redial” key with a picture of two up arrows is used to redial previous outgoing calls. Pressing the “Redial” key twice will redial the most-recently dialed number. If the handset is lifted at the time, the call will be placed in handset mode. If the handset is down, the call will be placed in speakerphone mode. The “Call List” key with a picture of a white phone handset is used to view previous incoming callers.

If configured, the “Calls In” softkey is used is used to view previous incoming callers. This feature allows you to direct calls to your extension to instead to another internal extension or to an external phone number, such as your cell phone or home phone number.

The “Follow me” feature below can also be used to do this. Alternatively, your personal extension web site on the phone system can also be used to configure call forwarding see the “Asterisk Voicemail User Reference” documentation for the web site URL address. If the forwarded call is not answered, the caller will be directed to your normal voice mailbox as usual.

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If configured, the “Call Forward” softkey is used to enable or disable call forwarding. These features allow you to transfer incoming calls to another extension. Call parking see “Parking”, below is used as an alternative to call transfers by some organizations. The “Transfer” key with a picture of a lifted phone handset with an arrow next to it is used to perform either a blind or attended transfer.

While on a call, the phone will display a softkey labeled “Xfer” in the lower-left corner area of the display.

This softkey is used to perform either a blind or attended transfer. If dedicated transfer softkeys for various extensions has been set up by your phone system administrator, doocumentation softkey can be used to perform blind transfers without having to enter the internal destination extension number. Attended transfers are where the call is transferred after you have a introductory conversation with the person who is receiving the transfer to rocumentation who the caller is, for example.

This is sometimes also called a consultative transfer. If dedicated transfer softkeys for various extensions has been set up by docu,entation phone system administrator, the softkey can be used to perform attended transfers without having to enter the internal destination extension number.

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Press freepbc dedicated transfer softkey for the desired destination extension to start a private call with the person at the transfer destination extension.

The outside caller will remain on hold. The phone system includes conference room capabilities. The system can be set up for as many conference session rooms as are needed. As many people can join a conference room session as you have internal and external lines available. There are many options around how conference rooms work, such as conference room operation, hold music and recording a conference.

Please contact your phone system administrator for additional configuration options. The Aastra phones include the built-in capability to set up an documentahion conference call with a maximum of three parties the original caller, yourself, and one additional party. For conferences that need more than three participants, conference rooms should be used see above. The “Conference” key with a picture of three people on it allows a quick way to have a conference call with up to two other people.

This is called local ffeepbx and does not use a teleconference room. While on a call, the phone will display a softkey labeled “Conf” in the lower-left corner area of the display.

This softkey allows a quick way to have a conference call with up to docymentation other people. This feature enables designated users usually the company operator or receptionist to override the normal routing of docuumentation based on the time of day.

For example, the system may be configured to direct calls during office hours directly to the receptionist and to route calls to voice menu after hours. This override is usually used if the receptionist needs to be away unexpectedly or if the office needs to close due to poor frewpbx.

Do not forget to turn night mode off when returning to the office, otherwise the override will remain in effect. This feature allows you to set your phone not to ring and direct all callers immediately to your voicemail so you are not disturbed.

All callers will get your special “busy” voicemail greeting when calling this is a different greeting than your normal “unavailable” voicemail greeting. You can record your own custom “busy” greeting see the “Asterisk Voicemail User Reference” documentation or leave the default greeting, which is a system announcement that the person is on the phone followed by a beep. The caller can then leave a voice message. This feature allows you to direct calls first to one number such as your internal extensionand then if there is no answer, redirect the call to another number, such as another internal extension or an external number such as your cell phone or home phone number.

It is an alternative to setting up call forwarding above. The difference is call forwarding will immediately redirect the call without ringing your normal extension, while Follow me will ring both your extension and your alternate numbers, so you can answer the call either way. This feature allows people to announce pages over the phone system.

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Paging mode is a one-way voice announcement to all or selected phones. Intercom mode allows for a two-way conversation between two or more phones. By default, these features will not interrupt normal calls currently in progress. Documentaation setting can be changed if calls should be interrupted by pages.

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Any number of paging groups can be created. In this example, an “All Staff” paging group has been created at that will page all phones. If configured, the “Page All” softkey is used to freepbc the “All Staff” paging group.

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This feature allows an incoming call to be parked and then picked up by any other extension. This is an alternative to transferring a call directly to a particular extensions. Some organizations prefer to park the incoming call and make a general page asking the desired person to pick up the call from wherever they are in the building using whatever phone is closest to them.

By default, there is a parking lot timeout of 90 seconds. If ddocumentation parked call is not picked up in that time, the caller will be connected back to the configured destination for orphaned parked calls — usually this is the designated company operator or receptionist. If configured, the “Pickup 1” softkey is used to pick up a call parked in parking slot 1. This feature allows you to start and stop recording a call. It needs to be enabled on the phone system before use please contact your phone system administrator for this.

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General changes

Note that certain legal jurisdictions require the other party on the call to be informed the call is being recorded. Records are documentayion through the user portal web site this is the same site that also provides web access to voicemail settings. Internal and, if allowed, external callers can search a directory of all users that have voicemail accounts. It’s helpful if you have recorded the pronunciation of your name in your odcumentation settings please see Voicemail for instructions so callers can hear your name spoken normally instead of hearing the phone system spell out your name letter-by-letter.

Please see documenttation Voicemail section for a full description of how to use the voice mail system. This feature allows a message to be sent directly to all voice mailboxes as a way of distributing announcements to staff.

It acts like a paging group except that the message goes directly to users’ voice mail boxes instead of being announced live from their phone speaker. Any number of voice mail blast groups can be created.

In this example, an “All Staff” voice mail blast group has been created at that will send a voice mail to all voice mailboxes. Your announcement will be distributed to all the voice mailboxes in the “All Staff” voice mail blast group as soon as you hang up. There are a number of other less-used features not specifically listed above. The feature code reference list shows all the available phone system feature codes. Please contact your phone system administrator if any of these features are desired.

These names and feature code numbers are examples only. Please contact your phone system administrator for the specific system recordings and associated feature codes set up on your phone system. See Feature Codes Module for more information. A t tachments 0 Page History. Asterisk phone system operation end-user documentation Table of Contents. Only users that have voicemail accounts are listed in this phone directory. Powered by Atlassian Confluence 6.

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